- UCT
Unconditional Cash Transfer
The Baxnaano Economic Inclusion (EI) Window is a labor market program empowering over 1,000 poor and vulnerable youth including women and persons with disabilities in Banaadir through comprehensive support that combines socio-emotional and soft skills training, technical work-based learning, and entrepreneurship assistance with stipends, grants, business development services, and mentorship.
50,000 people benefited from the cash transfer pprogram
The UCT provides predictable cash support to poor and vulnerable households to reduce poverty, improve food security, and strengthen household resilience.
Overview
The Regular Window (Unconditional Cash Transfer) is a long-term social protection initiative under the Baxnaano Program. Implemented by the Ministry of Labour and Social Affairs (MoLSA), it provides direct financial support to 50,000 of the poorest households across 21 districts in Jubaland, Southwest, Galmudug, Hirshabelle, and Puntland.
Each household receives US$20 per month, disbursed quarterly over a period of three years. The goal is to reduce chronic poverty, enhance household resilience, and strengthen human capital through improved access to food, health, and education.
Each household receives US$20 per month, disbursed quarterly over a period of three years. The goal is to reduce chronic poverty, enhance household resilience, and strengthen human capital through improved access to food, health, and education.
How the Program Works
Intevention by Baxnaano
Community awareness and mobilization form the foundation of the Regular Window. MoLSA teams, together with local authorities and community leaders, conduct:
- Village barazas, mosque announcements, and local radio broadcasts to inform households.
- Door-to-door campaigns to ensure inclusivity and transparency.
- Fliers: displayed at mosques, health centers, schools, facilitation centers, markets; distribution monitoring reports.
- Use of visual and audio materials for low-literacy communities.
- Billboards: Eligibility, enrolment, mitigate exploitation by gatekeepers, graduation
These efforts build trust, promote accountability, and ensure that no household is left behind.
Intevention by Baxnaano
Households in the USR are ranked using a tool called Proxy Means Testing (PMT). This tool looks at things like the type of house a family lives in, the items they own, their income, and whether they have basic services like clean water. It then decides which families are the poorest. The process is automatic, with no human involvement, so it is fair without discrimination by clan, gender, or location
Intevention by Baxnaano
- Community forums: Open collective dialogue spaces: questions clarified; feedback reports compiled and submitted to MoLSA PIU.
- Town hall engagements: Structured meetings led by local officials; programme updates (eligibility, enrolment, payments, mitigate exploitation by gatekeepers, graduation); attendance lists & meeting records.
- Open discussions: Informal community conversations addressing rumors/misinformation; session notes documented for follow-up.
- Training Modules: Provide capacity building on targeting principles, program goals, communication, monitoring, and grievance redress.
- After enrollment, beneficiaries should keep their registered mobile number active, maintain an active mobile wallet, and ensure consistent network coverage to receive payment notifications and cash transfers through mobile money.
- All payments are sent directly to the household’s registered phone number, the same one used during enrollment.
- Beneficiaries receive their cash transfer via the registered mobile number. If payment is not received by the end of 2025, they should report the issue through the official Baxnaano helpline at 2668.
- Only official SMS or voice messages from Baxnaano will be used for communication. No other organization or individual is authorized to send such messages.
- The Baxnaano cash transfer program is completely free of charge. Beneficiaries must never pay money or share personal details to access their funds. Any request for payment or fraudulent attempt should be reported immediately to the hotline 2668.
Accountability and Grievance Redress
Baxnaano is committed to transparency and fairness in all its operations.
To achieve this, the program has established a multi-channel grievance redress system that allows beneficiaries to report issues and receive timely support.
Key Channels:
Toll-Free Helplines
Beneficiaries can raise complaints, request information, or seek help directly without any cost.
Help Desks and Suggestion Boxes
Available at Cash Transfer (CT) centers to handle in-person queries and collect feedback.
Local Grievance Committees
Community-level bodies that review and resolve complaints within 14 days, ensuring fairness and accountability at the local level.
All grievances are treated confidentially, and beneficiaries are not required to pay for any assistance. This system reinforces community trust and strengthens the program’s integrity.
Continuous Feedback and Learning
To maintain quality and adapt to evolving community needs, Baxnaano integrates continuous learning into implementation.
Feedback is regularly gathered from beneficiaries, field teams, and partners to guide improvements.
Key Feedback Mechanisms:
Digital Dashboards
sed to track registration, payments, and grievances in real time.
Community Feedback Surveys
Capture the voices and experiences of households participating in the program.
Quarterly Learning Workshops
Bring together MoLSA, implementing partners, and community representatives to review lessons learned and adjust strategies.
This adaptive approach ensures Baxnaano remains responsive, efficient, and community-driven.
Information, Education & Communication (IEC) Tools
Baxnaano ensures that accurate, timely information reaches every household through a mix of digital and community-based communication tools.
Main IEC Tools:
- Fact Sheets: Simple guides available at CT centers and local offices explaining program objectives, eligibility, and payment procedures.
- IVR & SMS Alerts:Voice and text messages keep beneficiaries informed about registration, eligibility, and payment updates.
Example: “Baxnaano: You may be eligible for regular cash support. Visit your nearest Baxnaano center or call our toll-free helpline.”
- Radio and Mosque Announcements: Trusted local voices share key messages to reach rural and low-literacy audiences.
Together, these communication efforts promote transparency, awareness, and trust, ensuring that all eligible Somali households are informed and empowered to participate.
Our Impact In Numbers
50,000
Households Targeted
Households targeted across 21 districts in Somalia
5+
Federal Member States
The following states have been targeted: Jubaland, Southwest, Galmudug, Hirshabelle, Puntland
70%
Awareness achieve
Awareness achieved through local outreach and radio messaging
Stories of Change
FAQS
The UCT provides predictable cash support to poor and vulnerable households to reduce poverty, improve food security, and strengthen household resilience.
This support is provided by the Federal Government of Somalia, through the Ministry of Labour and Social Affairs (MoLSA), as part of national efforts to protect poor and vulnerable families and improve their well-being.
Beneficiaries are identified through the Unified Social Registry (USR) a national database that contains socio-economic data on vulnerable households used to assess their eligibility for social support.
The USR uses a Proxy Means Testing (PMT) tool, which automatically ranks households based on factors such as housing type, income, household assets, and access to basic services like clean water. The process is fully automated and ensures fairness without discrimination based on clan, gender, or location.
If you are selected, you will receive a voice call and text message from Baxnaano confirming your selection. The message will also provide instructions on when and how to complete your enrollment.
If you are selected, you will receive a voice call and text message from Baxnaano confirming your selection. The message will also provide instructions on when and how to complete your enrollment.
You will receive several text messages from Baxnaano do not delete them.
- One message will tell you where to go for enrollment.
- Another will provide your Social Registry Number (SRN), which is unique to you.
- You must bring the message containing your SRN when attending enrollment.
Beneficiaries are required to present:
- Pregnancy verification (for pregnant women).
Birth notes (for children under 18 months).
- Pregnancy verification (for pregnant women).
Birth notes (for children under 18 months).
For 2025, each selected household will receive USD 240 in a single payment. Starting in 2026 and continuing in 2027, payments will be made quarterly at USD 60 every three months.
After enrollment, beneficiaries should keep their registered mobile number and wallet active with good network coverage to receive payment notifications. Payments for 2025 will be made before the end of the year.
Payments are sent directly to the registered mobile phone number used during enrollment via mobile money.Payments are sent directly to the registered mobile phone number used during enrollment via mobile money.
If you do not receive your payment by the end of 2025, please report the issue through the official Baxnaano helpline number: 2668.
No. The Baxnaano cash transfer program is completely free of charge. Beneficiaries should never pay money or share personal information to access their funds. If anyone asks for payment or attempts fraud, report immediately to the hotline 2668.
Only official SMS or voice messages from Baxnaano will be sent to beneficiaries. No other organization or individual is authorized to send payment-related messages.
Baxnaano supports families for three years, with the aim of improving their livelihoods. After this period, some households may graduate from the program, while others who remain vulnerable may continue receiving support through reassessment in the USR. This process also allows newly vulnerable families to be included.
You can report any concerns, fraud attempts, or questions by calling the official Baxnaano helpline: 2668.